GovConnect app, and 24/7 “AskGov” among initiatives to push “Digital Guyana” in 2026
The Dr. Irfaan Ali-led Administration will roll out a suite of new digital tools in 2026 aimed at cutting waiting times, improving accountability and modernising how citizens interact with state agencies.
This was revealed by Senior Minister in the Office of the President with responsibility for Finance, Dr. Ashni Singh, during his more than five-hour-long 2026 Budget presentation in the National Assembly on Monday.
The Senior Minister said the administration’s digitalisation agenda is intended to improve efficiency and transparency in public service delivery, building on existing digital solutions already used across the public sector in areas such as road safety, crime tracking, border control, telemedicine, application tracking and records management.
He said the government plans to expand digital solutions across the whole of government over the next five years.
Among the headline initiatives is the GovConnect app, which Dr. Singh said will allow users to schedule appointments online and use queue management features to reduce waiting times at government offices.
He said the app will guide users through the process, and after the appointment is completed, citizens will be able to submit feedback on service quality and overall satisfaction through the mobile platform.
Dr. Singh also announced the Citizen Connect app, which will allow members of the public to submit complaints or concerns to government while strengthening accountability for resolution. He said the platform is on schedule to be launched later this month.
Another key initiative is AskGov, a 24/7 AI assistant that the Minister said will answer questions and guide citizens through government transactions, aimed at making it easier for people to access information and complete services without unnecessary delays.
To tie the digital systems together, Dr. Singh said government will develop a MyGuyana Citizen Portal, a single, central gateway designed to allow citizens to access government services in one place.
He said the portal is intended to support a more citizen-centred, “whole-of-government” interaction, improving the client experience by making service access more timely and responsive.
Minister Singh said government is also decentralising services through the rollout of Integrated Service Centres (ISCs), with the first location already operationalised at Leonora and expansions to other regions planned for 2026.
He said the centres are intended to provide a one-stop experience for services including passports, tax administration and general registry transactions, alongside other citizen-facing services that are being digitalised.
Singh said the digitalisation drive will be supported by the national Electronic Identification (eID) system, which he described as enabling biometric verification through a single identifier to support more efficient interactions across government agencies.
Registration for the national eID cards began in 2025, with over 4,700 persons enrolled, and he noted that two eID card types will be issued: one for citizens and another for resident non-citizens with valid work permits.
