Guyana postcode, e-tickets, chatbot among gains at Guyana Post Office -PM Phillips
Prime Minister Mark Phillips says the Guyana Post Office Corporation (GPOC) has undergone significant modernization, marking a major shift in how the long-standing institution delivers services to the public.
According to Phillips, the corporation has integrated e-commerce systems, digital customer service tools and improved logistics, while still maintaining its mandate of keeping “people, organisations and communities connected.” He noted that efficiency and technological advancement have been prioritised across the agency.
Over the past five years, Phillips said GPOC has also made substantial infrastructure investments, with several post offices reconstructed and rehabilitated countrywide. He pointed out that technological modernization became “a cornerstone” of the transformation with the launch of the operational readiness for e-commerce project, which has enhanced tracking capabilities, delivery standards and data quality.
Highlighting achievements recorded in 2025, the Prime Minister said GPOC facilitated “automated e-ticket mailing for the Safe Road Intelligence System” in collaboration with the Guyana Police Force.
He also noted that for the first time, the corporation developed “a user-friendly chatbot virtual assistant” on its website, providing customers with “24-7 customer service.”
Another milestone, Phillips said, was the finalisation of Guyana’s standardised postcode system. After “months of verification and testing with Universal Postal Union partners,” he said the system is now ready and is expected to enhance mail delivery efficiency when it is launched in the coming months.
Phillips said these achievements have allowed the Guyana Post Office Corporation to reposition itself “as a modern, efficient, customer-focused institution,” while continuing to serve as a vital connector for communities and supporting Guyana’s broader digital transformation agenda.
